For information on groundwater flooding and how it could affect you, visit the Groundwater Flooding page on GOV.UK: www.gov.uk. If you’re unsure who is responsible for different types of flooding, you can check www.gov.uk/report-flood-cause for guidance.
If your home is in a high-risk flood area, Flood Re may help you access affordable insurance. Speak to your current insurance provider or visit www.floodre.co.uk for more details.
To find out how to reduce your flood risk with Property Flood Resilience (PFR) measures, head to BeFloodReady for free expert guidance and advice.
It’s also important to make long-term plans to protect your property. The National Flood Forum offers helpful support and resources—visit http://www.nationalfloodforum.org.uk/about-flooding/reducing-your-risk/property-protection-advisor for more information.
Environment Agency
24-hour service: 0345 988 1188 / 0345 602 6340
Gateshead Council Customer Services
Phone: 0191 433 3000 / 0191 477 0844 (24-hour emergency number)
Gateshead Council Lead Local Flood Authority
Email: flooding@gateshead.gov.uk
Northumbrian Water
For burst water mains: 0800 393 084
For sewers: 0800 328 7648
Additional Resources
© Copyright Project Groundwater Northumbria 2025. All rights reserved