Report a Flood Pilot

A single place to report flooding, so your report reaches the right organisation.

Available to people reporting flooding within Gateshead

What can I report?

Flooding to homes, businesses or land
Flooding on roads, pavements and public spaces
Surface water flooding following heavy rainfall
Suspected groundwater flooding
Recurring flooding concerns

What can’t I report?

Leaks from household plumbing, appliances or internal pipework
Burst pipes within your property
Faulty boilers, toilets, sinks, baths or showers
General property maintenance issues
Water supply interruptions

For these issues, please contact a qualified plumber, your landlord, housing provider or water company as appropriate.

What happens when I submit a report?

The Report a Flood pilot provides a single place to report flooding concerns.

The service has been designed to make flood reporting simpler and to help people reach the right organisation more quickly.

Please note that submitting a report does not guarantee an immediate response. Reports will be assessed and shared with the organisation responsible for that type of flooding. Response times may vary depending on the nature and severity of the incident.

Complete the online formYou do not need to decide which organisation is responsible for managing the flood water before making a report.
Your report is reviewedEach report is checked and directed to the organisation best placed to respond.
Shared with the right organisationInformation provided through the form may be shared with the relevant flood risk management organisation where necessary to investigate or respond to the issue.

Why use this service?

Flooding can be caused by a range of different sources, including:

Rivers
Surface water
Highways
Sewers
Groundwater

Different organisations have responsibilities for different types of flooding. This can make it difficult to know who to contact and may result in residents being passed between organisations before reaching the right one.

The Report a Flood pilot aims to remove that uncertainty by providing a single point of contact for reporting flooding.

Why are we testing this?

Research and engagement with communities has highlighted that flood reporting can be fragmented and confusing. Many residents told us they were unsure:

?Who to contact
?Which organisation was responsible
?Whether they had reported the issue to the right place

At the same time, organisations often receive reports that need to be redirected elsewhere, creating additional work and delays.

The pilot is exploring whether a more joined-up approach can improve the experience for residents while helping organisations work more effectively together.

What are we hoping to learn?

The pilot has been developed through collaboration between flood risk management organisations and partner agencies. By testing a single reporting route, we hope to better understand:

1How people currently report flooding
2Whether a single point of contact improves the user experience
3How information can be shared more effectively between organisations
4Opportunities to reduce duplicate contacts and misdirected calls
5How a future flood reporting service could be designed around the needs of residents and communities

Help shape future flood reporting

Every report submitted during the pilot will help us understand how a future flood reporting service could be designed around the needs of residents and communities.

By taking part, you are helping us test a simpler and more joined-up approach to flood reporting. Your feedback will help shape the next stage of development.

Visit Report a Flood